Client Account Director and Relationship Lead (Transmission & Distribution) - #2193335

Are you ready to hold a pivotal role and sit at the heart of our key clients and contractors within the Grid Modernisation sector?

This high-visibility position is not just about maintaining relationships; it's about driving growth and influencing AECOM's internal strategy through innovative sales and business development leadership. You'll be a strong, visible leader who is able to inspire, motivate and build teams, and communicate effectively. You will be the primary contact for AECOM's relationships across selected Grid Modernisation accounts which are strategically important at a regional business line level.

You will have responsibility for developing, growing and sustaining our business working across our company to offer solutions that deliver, using all our relevant capabilities and local and global expertise. Bringing the best of AECOM to the client, on time, every time.

Here's what you'll do:

• Be accountable for meeting key growth business plan objectives for their client and contractor portfolio.
• Support Capture Managers to win and project managers to deliver the large programs of work.
• Aim to raise AECOM's profile and brand with our clients and across the energy sector through adding value, delivering innovation, and being a voice in the sector.
• Drive sustainable and profitable growth.
• Connect internal teams to the client vision and ensure the team is client focused to enable our clients to get the best AECOM experience every time.
• Mentor other team members in building strong relationships across the organization.
• Be accountable for AECOM's overall financial success with the client in partnership with Project Leadership.
• Establish effective management processes to ensure high-quality delivery, technically excellent client service experience.
• Identify areas of high risk and pro-actively takes actions to positively impact outcomes.
• Manage consistent approaches to working with the client.
• Identify long-term and disruptive trends in their area of expertise.
• Champion for ethical and safe working practices.
• Manage AECOM business development activities within the client.
• Lead the capture of significant new business opportunities and the renewal/extension of existing large-scale agreements within the account.
• Drive growth within the pipeline of potential projects and repeat work
• Monitor client projects to ensure high-quality delivery, technical excellence and consistent client service experience.
• Identify evolving resourcing needs for client portfolio and escalates within the energy sector
• Ensure high levels of client satisfaction by addressing concerns, providing solutions, and maintaining regular communication.
• Be recognised by clients as a primary contact with AECOM
• Develop client contacts and networks within the client's business and meets client contacts regularly.
• Work effectively with colleagues in the Strategy, Marketing and Communications teams to maximize the end-to-end approach to client development and work winning.
• Develop a network across the AECOM business to learn and share the best practice client account management approach.
• Perform and promote the leadership behaviours enshrined in the AECOM core values – Collaborate, Innovate, Deliver, Sustain, Thrive, Safety, Ethics & Quality.

At AECOM, we are dedicated to fostering a culture of innovation and collaboration within our Transmission and Distribution team. We believe that technology should empower you so that you can focus on creative problem-solving, successfully manage complexity and deliver exceptional results. By embracing advanced automation tools, we seek imaginative thinkers who are excited about leveraging these tools to drive efficiency and enhance our projects. Join us in shaping the future of infrastructure, where your unique insights and creativity will play a vital role in our success!

At AECOM, you'll enjoy a range of core and personalised benefits designed to support your future and well-being, customised to fit your lifestyle. Take advantage of career development opportunities, our flexible hybrid working model to ensure a work-life balance that suits your lifestyle, technical practice networks, AECOM University, and volunteering days.