Customer Service - #2195173

Consula is recruiting on behalf of a major telecommunications provider at their Glasgow customer centre for a Customer Service Advisor to join their busy support team. Our client looks after mobile and broadband customers across the UK and offers some of the best training and benefits in the sector.

This is a fast-moving role where you will help customers with everything from billing questions to technical hiccups, always aiming to leave them better off than when they called.

This opportunity would suit someone who is great with people, stays cheerful under pressure and wants a permanent role with a household-name employer.

Location: Glasgow

Employment: Permanent

The Role

• Take inbound calls and respond to messages from customers.

• Help with billing, contracts, upgrades and service queries.

• Talk customers through simple technical fixes step by step.

• Log every interaction accurately on the customer system.

• Escalate faults and complex cases to the right specialist team.

• Work towards individual and team targets for quality and resolution.

• Bring energy and positivity to the team every day.

A Typical Day

Your shift starts with a team catch-up covering any network updates or offers. Then it is straight into a lively mix of calls and messages, with plenty of support around you. The centre has a real buzz — targets are celebrated, good calls are shared, and there is always someone to help with a tricky query. Breaks are well spread, and you will finish each day with clear feedback on how you are doing.

About You

• Customer service or retail experience.

• A confident, friendly telephone manner.

• Patience and the ability to explain things simply.

• Comfortable working to targets in a busy environment.

• Reliable, enthusiastic and a genuine team player.

What You Can Expect

• Excellent paid training from day one.

• 28 days' annual leave including bank holidays.

• Free or discounted products and services.

• Clear routes into senior advisor, coaching and management roles.

• Company pension, bonus scheme and wellbeing support.

If you want a lively, rewarding customer service role with a big-name employer, apply today through Consula and we will be in touch to talk through the next steps.