Complaints Resolution Handler Part-Time - #1703795

Anderson Knight is working with a leading financial services organisation to recruit a dedicated Part-Time Complaints Resolution Handler.

This role is crucial in ensuring customer complaints are resolved efficiently and in line with company procedures.

To be considered for this role you must have end-to-end compliant handling experience.

Working Hours:

Shifts: Saturday and/or Sunday 09:00 – 18:00

Hybrid working available after training is completed and probation is passed.

Salary: £25,000 pro rata

Key Responsibilities:

• Log, manage, and resolve customer complaints accurately.

• Take full ownership of a caseload and ensure timely resolution.

• Follow company procedures and compliance standards.

• Deliver excellent customer service and maintain professionalism.

• Work closely with internal teams to facilitate resolutions.

• Keep customers updated on the progress of their complaints.

• Identify complaint trends and contribute to improvement strategies.

Requirements:

• Experience handling complaints from start to finish.

• Strong written and verbal English skills.

• Excellent attention to detail.

• Ability to build strong customer relationships.

Benefits:

• 33 days’ holiday (pro-rata for part-time employees)

• Birthday day off

• Discretionary bonus

• Up to 20% pension contributions

• Eyecare and private medical insurance benefits

• Clear progression path

If you’re interested in this opportunity, please submit your CV in confidence.