Operational Lead - Casualty Claims - #1751445

Are you ready to lead a high-performing team and make a real impact?
This role is perfect for someone with experience in Casualty or Motor Claims who's ready to step into a leadership role. You'll thrive here if you're passionate about people, performance, and delivering great outcomes for customers and brokers. If you've led teams before and want to shape the future of claims at Aviva, this could be your next big move.

A bit about the job

We're looking for an Operational Lead to join our Casualty Claims team. You'll be responsible for managing claims up to £125,000 and leading a team to deliver excellent service and outcomes. This role is all about driving performance, improving processes, and supporting your people to thrive. You'll work closely with internal and external partners to identify risks and opportunities. It's a chance to make a real difference in a fast-paced, customer-focused environment.

Skills and experience we're looking for

• Experience in Casualty and/or Motor Claims


• Strong people and operational leadership skills


• Excellent communication and problem-solving abilities


• Commercial awareness and understanding of indemnity initiatives


• Experience with claims technology and process improvement

Our purpose - with you today, for a better tomorrow - is a promise we make to our colleagues too. And one of the ways we live up to that promise is by investing in you. We have so much to offer when it comes to being an Aviva colleague:

• Starting salary circa £50.000 (depending on location, skills, experience, and qualifications)


• Bonus opportunity -12% of annual salary, depending on grade and performance


• Generous pension scheme - Aviva will contribute up to 14%


• 29 days holiday plus bank holidays, with the option to buy or sell up to 5 days


• Up to 40% discount on Aviva products, and other retailer discounts


• Up to £1,200 of free Aviva shares per year through our Matching Share Plan


• Brilliantly supportive policies including parental and carer's leave


• Flexible benefits to suit you, including sustainability options like cycle to work


• 3 paid volunteering days to help others


• Wellbeing support and tools to help you thrive

We're inclusive and welcome everyone - we want applications from all backgrounds and experiences. Excited but not sure you tick every box? Even if you don't, we'd still love to hear from you. We also consider all forms of flexible working, including part-time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working - spending around 50% of their time in our offices every week.

We interview every disabled applicant who meets the minimum criteria for the job. Once you've applied, please email us to let us know you have a disclosed disability, and we'll guarantee you an interview.

Ready to apply?

Click the apply button to submit your application. If you need an alternative way to apply, just send an email to **************@aviva.com