Employee Solutions - Services Delivery Lead, Vice President - #1775135

In the Human Capital Management division, we provide advice and insight to attract, retain, reward and develop a talented global workforce, giving employees the support and tools, they need to succeed. This is a Vice President level position within the HR Solutions team.

Department Profile

Our division is at the forefront of supporting HR Operational processes at Morgan Stanley. Our teams advise, design, and take ownership of implementing agile and lean processes, and technologies that help our people advance professionally, drive productivity, and help the firm and our clients achieve superior results. 

We look for individuals with strong problem solving and analytical skills, innovative thinking, and intellectual curiosity who want to make an impact on the success of the firm’s most valuable asset, our people. 

Background on the Team

The HCMSD (Solutions Delivery) team is responsible for the scope, design, transition of services, and ultimately the successful launch of an HR Solutions Service Delivery. Success in this role will enable the end-to-end delivery of HR value streams, world class HR experiences across all stakeholders and drive a more efficient HR organization. 

The HCMSD senior lead should champion end-to-end process optimization, integrate HR processes into a global operational network, empower service providers, and establish accountability across the organization. As a result, this role will deliver transformative performance improvements, end-to-end experiences when stakeholders interact with HCM, globally consistent levels of service and overall efficiency improvements. 

At Morgan Stanley Glasgow, we support the Firm’s global Operations, Technology, Finance, Corporate, and Institutional Securities divisions. Known for its excellence in process, client service & leadership, our Glasgow teams have led us to win numerous innovation and people awards. Morgan Stanley has been rooted in the Glasgow community since 2000, steadily contributing to the development of a vibrant local financial services and fintech industry.

Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

What you’ll do in the role:  

•    Be accountable for managing the performance and operation of Glasgow Operations

•    Ensure the compliance and accuracy of all Service Delivery work with all policies, procedures, and regulations.

•    Manage key stakeholder relationships in EMEA, including escalation of any issues with outsourced vendor partners.

•    Ensure the Service Delivery Team delivers business outcomes in support of the overall goals of the HCM. 

•    Ensure consistency, standardization of process, and ease of use while cultivating and sustaining world-class partnerships with the business.

•    Establish a value-driven and consistent culture across the function that is metrics driven, outcome-focused, process-based, service-oriented, and focused on continuous improvement,

•    Enhance and expand the scope and impact of the HCMSD (Human Capital Management Service Delivery) Function at Glasgow 

•    Responsible for Glasgow communication – highlighting local news, training and anything that may impact the team and reporting to ES Team Manager.

•    First point of contact for queries/escalations from team and stakeholders.

•    Lead monthly team planning meeting and assist with daily sub-team huddles where required.

•    Manage team action/improvement logs and risk tickets – prepare reports, identify gaps in knowledge and arrange necessary training.

•    Maintaining accurate level of process documentation

•    Responsible for new joiners into ES, i.e. ensure first day arrangements and training plan in place.

•    Assist with ad-hoc projects, i.e. transition of new processes into HCMSD.

•    Provide cover across ES during periods of absence/leave.

What you'll bring to the role:

•    At least 8 years' relevant experience would generally be expected to find the skills required for this role

•    An inspirational leader who can attract talent and build high performing teams.

•    Able to quickly establish followership and credibility. 

•    A persuasive advocate for the successful introduction of new strategies within HCMSD 

•    Visionary/results-driven with a strong global mindset

•    Experience influencing senior leadership to build business cases and gain approvals on proposals and recommendations.

•    Experience working in a cross-functional, cross-regional and highly collaborative environment.

•    Ability to be a thought partner to challenge, drive change and build adoption of the HR Solutions Service Delivery 

•    Experience managing and developing a multi-functional, high-performance team.

•    Management experience. 

•    Experience of HR Business Partner and/or process management experience 

•    Proven experience of operational excellence – implementation and re-engineering of existing processes. 

•    Customer service focused with a sense of urgency. 

•    Competency in excel and power point skills required. Ability to quickly learn and embrace new toolsets. 

Skills that will help you in the role:

•    Ability to build strong working relationships across all levels within the organization and with 3rd party service providers. 

•    Effective problem-solving skills, high degree of initiative and creativity with a quality focus and strong attention to detail with minimal day-to-day supervision. 

•    The ability to balance multiple priorities in a fast-changing environment is necessary for success. 

•    Strong analytical, organizational, verbal, and written communication skills

•    Proven ability to work efficiently and accurately under pressure in a fast-paced multi-tasking environment.

•    Proactive and self-motivated

•    Strong Microsoft Excel and Word skills

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.