IT Support Modern Apprentice - #1777406
Scottish Apprenticeships
Date: 18 hours ago
City: Glasgow
Contract type: Full time
Work schedule: Full day
Job Overview
Job purpose
Do you have a natural passion for IT and want to start your career with an award-winning, managed services company looking after a range of clients up and down the country?
This is an excellent opportunity for an apprentice to join the Aspire Technology Solutions Service Desk team and to undertake a IT Support SCQF Level 6 apprenticeship.
We’re looking for enthusiastic apprentices with an appetite for IT and a positive attitude to be based at our new offices in Glasgow. We’re looking for someone who is looking to begin their career in IT, who is comfortable talking to people, confident, friendly and has a great attitude to work. You will ensure the highest level of customer service is provided to all of our customers and you will be working with some of the latest technology systems.
Communication with customers will take place over the phone and via email whilst utilising fault-finding programmes that assist you to diagnose and fix customer problems remotely. Customer service is key to success in the role – living our values are woven through everything you do to guarantee that our service delivery is second to none.
Provide 1st line support for the Service Desk.
Work on support tickets and provide project support to senior engineers.
Assisting the setup of desktops & laptops.
Dealing with ticket queries including password resets, new user requests and fault logging.
Assisting with infrastructure refreshes.
Telephony rollouts.
Provide a first point of contact support to customers and maintain excellent customer service via; Phone, Email and The Portal.
Liaise with internal customers to ensure that services are being delivered.
Work with SLA’s whilst delivering efficient resolutions towards First Time Fix Rates.
Excellent communication skills both verbal and written.
A keen interest in learning new IT technologies.
Positive and resilient attitude.
Customer focussed.
Personable and friendly.
Well organised and takes the initiative.
A logical approach to troubleshooting hardware and software issues.
Good attention to detail.
We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role therefore we provide continuous learning and development. As long as you are passionate, eager to learn and driven to be the best at what you do and live our values this role may be a fit for you.
Apply for this apprenticeship
Think this is the right apprenticeship for you? Click the "Apply now" button to start your new career with this apprenticeship.
Apply now
This employer is part of the Disability Confident scheme. This means if you identify yourself as disabled, and meet the minimum criteria for this job, you should be offered an interview.
Job purpose
Do you have a natural passion for IT and want to start your career with an award-winning, managed services company looking after a range of clients up and down the country?
This is an excellent opportunity for an apprentice to join the Aspire Technology Solutions Service Desk team and to undertake a IT Support SCQF Level 6 apprenticeship.
We’re looking for enthusiastic apprentices with an appetite for IT and a positive attitude to be based at our new offices in Glasgow. We’re looking for someone who is looking to begin their career in IT, who is comfortable talking to people, confident, friendly and has a great attitude to work. You will ensure the highest level of customer service is provided to all of our customers and you will be working with some of the latest technology systems.
Communication with customers will take place over the phone and via email whilst utilising fault-finding programmes that assist you to diagnose and fix customer problems remotely. Customer service is key to success in the role – living our values are woven through everything you do to guarantee that our service delivery is second to none.
Provide 1st line support for the Service Desk.
Work on support tickets and provide project support to senior engineers.
Assisting the setup of desktops & laptops.
Dealing with ticket queries including password resets, new user requests and fault logging.
Assisting with infrastructure refreshes.
Telephony rollouts.
Provide a first point of contact support to customers and maintain excellent customer service via; Phone, Email and The Portal.
Liaise with internal customers to ensure that services are being delivered.
Work with SLA’s whilst delivering efficient resolutions towards First Time Fix Rates.
Excellent communication skills both verbal and written.
A keen interest in learning new IT technologies.
Positive and resilient attitude.
Customer focussed.
Personable and friendly.
Well organised and takes the initiative.
A logical approach to troubleshooting hardware and software issues.
Good attention to detail.
We understand that you might not have all of the qualifications and experiences that we think are key to succeeding in this role therefore we provide continuous learning and development. As long as you are passionate, eager to learn and driven to be the best at what you do and live our values this role may be a fit for you.
Apply for this apprenticeship
Think this is the right apprenticeship for you? Click the "Apply now" button to start your new career with this apprenticeship.
Apply now
This employer is part of the Disability Confident scheme. This means if you identify yourself as disabled, and meet the minimum criteria for this job, you should be offered an interview.
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