Home Claims Desk Technical Lead - #1788714

Do you have strong buildings technical knowledge and love helping others grow? This could be the perfect next step for you. Youll coach and support our team while delivering great service to our customers and keeping claims costs under control. If it sounds someone like you, dont hesitate to apply!

A Bit About The Job

Youll be part of our Home Claims Operation, leading the technical direction of our Desk Claims Teams. That includes Home Desk Consultants and Home Project Managers handling building claims up to £50k.

Youll guide the team on all technical matters including day to day technical referrals, making sure we deliver great service and manage costs effectively. Youll also work closely with our people leads to support and upskill the team. Youll also help shape how we work improving systems, processes and communication, while keeping a close eye on performance and customer outcomes.

Skills And Experience Were Looking For

• Strong technical knowledge of Home Claims, including philosophies, standards, and policy interpretation.
• Advanced understanding of claims handling, including policy coverage, validation, fraud detection, and the ability to approve or challenge scopes in line with policy standards and best practices.
• Coaching experience with a track record of improving performance and capability.
• Ideally BDMA accredited. HND/HNC in Building Studies or accreditation to CII, RICS, CIOB, CILA (desirable) or equivalent experience.
• Customer Focused mindset, strong communication skills with a talent for building relationships, managing stakeholder expectations, handling conflicts, and effectively resolving problems.
  
  

What Youll Get For This Role

• Starting salary circa £45,000-£55,000 (depending on location, skills, experience, and qualifications)
• Bonus opportunity 10% of annual salary (based on performance)
• Generous pension scheme Aviva contributes up to 14%
• 29 days holiday plus bank holidays, with the option to buy or sell up to 5 days
• Up to 40% discount on Aviva products and other retailer discounts
• Up to £1,200 of free Aviva shares per year
• Supportive policies including parental and careers leave
• Flexible benefits including cycle to work and sustainability options
• 3 paid volunteering days to give back to your community
• Wellbeing support and tools
  
  

Aviva Is For Everyone

Were inclusive and welcome everyone we want applications from all backgrounds and experiences. Even if you dont tick every box, wed still love to hear from you. We also consider all forms of flexible working, including part-time and job shares.

We flex locations, hours and working patterns to suit our customers, business, and you. Most of our people are smart working spending around 50% of their time in our offices every week.

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