Fleet Presentation Manager - #1792198

About The Company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering.

Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values - Trust, Respect, Unity, and Empowerment.

About The Role

Days of Working: Predominantly Monday to Friday but flexible according to business needs

Sites covered: (North) Preston, Carlisle, Glasgow, Liverpool, Crewe

Role Overview

• To support and continuous improvement process as an internal part of service delivery increasingly adding value to the business, our client, and Account Director.
• To take responsibility for controlling staffing and costs and work with the Account Director to ensure that the budgeted expectations fall within allocated staff levels.
• To ensure that adequate products, equipment, and materials are available to the Contract standard and are ordered and delivered to the contract within the required times, as well as insuring that these products and equipment is maintained and safely stored.
• To work with the Quality Auditor to ensure that we exceed and maintain ambitious standards within all services.
• To ensure that the work schedules and shift times are correctly resourced.
• To manage and reduce staff absenteeism through the process, and to manage holiday periods consistently, ensuring that clear procedures are implemented to deal with absence issues and staff shortages.
• To implement all service standards and assist in soft services standards to the required specifications ensuring that working practices are adhered to the agreed contract work package. Delivery of planned and reactive tasks. Ensuring that pre-determined output specifications KPI targets are met and exceeded.
• To deliver strategies to reduce labour turnover to include programs, job chat appraisal feedback, performance management and personal coaching and the learning and development team.
• To communicate regularly with the staff through team talks, briefing and toolbox talks to ensure that there is a free flow of information, and that morale remains consistently high.
• To direct activities to all personnel, ensuring they are professionally trained for their duties and responsibilities and understand the standard required from their performance.
• To ensure that all personnel and subcontractors operate within all current legislation and client policies. Ensuring all personnel are made aware of their responsibilities.
  
  

Qualifications

• Qualified in BICS (desirable)
• An appropriate management qualification in leadership or proved track record, i.e ILM Level 5
• A Health and Safety qualification - NEBOSH/IOSH (desirable )
• Formal training qualifications (desirable)
• Customer Service Skills NCFE Level 2
• Previous experience of delivering soft service functions, working within a public facing customer service environment would be highly desirable, within either the Retail, Hotel, Cleaning, Tourism or Travel Industries.
• Experience of managing and directing teams from 3 staff up to 200.
  
  

How To Apply

If you are interested in joining a business that encourages professional development, career progression and the chance to work with inspirational people then please click apply and register your interest! You can also sign up to our job alerts when registering which will notify you when other suitable vacancies are available.

We are an equal opportunities employer and rely on a diverse workforce with a broad range of knowledge, skills, and backgrounds to deliver our goals. We offer an inclusive and welcoming environment and actively encourage applications from all individuals regardless of race, gender, nationality, religion, sexual orientation, disability, or age.