Business Analyst - #1796349

The Vacancy

We currently have an exciting opportunity to join our Core IT business unit as a Business Analyst on a full time basis in our Glasgow Office.

We are open to considering candidates on a part time or full-time basis

What will your role look like?

As a Business Analyst in the Digital Workplace Team, you’ll play a key role in shaping how collaboration and productivity tools are used across the firm. Working closely with Core IT and stakeholders at all levels, you’ll help identify opportunities for improvement, support the evaluation of development requests, and translate business needs into tangible outcomes. You’ll be involved throughout the software development lifecycle and take an active role in user engagement and support.

Though this is a varied role, your key tasks will include:

• Identifying, investigating, and analysing complex business problems and opportunities.
• Collaborating with Product Owners and end users to define functional and non-functional requirements.
• Mapping business processes, documenting user stories, and creating wireframes.
• Contributing to the planning and delivery of technical projects.
• Engaging with stakeholders across the organisation at various levels of seniority.
• Supporting user acceptance testing (UAT) and change validation.
• Leading engagement activities to promote adoption and realise benefits of digital tools.
  
  

To enjoy and succeed in this role, you will have:

• Strong communication skills and the ability to build effective relationships with diverse stakeholders.
• A user-focused mindset, advocating for usability and accessibility across digital platforms.
• A pragmatic approach to balancing business needs with technical capabilities.
• The ability to thrive in a fast-paced environment with a proactive and self-directed work ethic.
• Excellent analytical and problem-solving skills.
• A commitment to continuous improvement and collaborative working.
  
  

Skills And Qualifications Required

• Significant experience in business analysis, product development, or related roles, ideally within the M365 ecosystem including Dynamics.
• Confidence in engaging with both business users and technical teams.
• Experience coordinating agile software development projects.
• Proficiency in business analysis tools and techniques for requirements elicitation and documentation.
• Familiarity with UX/Human-Centred Design methodologies (ISO13407).
• Experience using Visio (or similar) for workflow creation and Balsamiq (or similar) for prototyping.
• Ability to lead workshops with cross-functional teams and communicate technical concepts clearly to senior stakeholders.
• Excellent written and verbal communication skills.
  
  

We would also encourage applications from candidates who perhaps do not possess all the attributes and experience listed above but are competent with the majority and would be able to quickly develop the additional skills and experience required in post with our full support.

A more detailed list of requirements for this position is available within the role profile – which is available on request.

In addition to a competitive salary and access to our profit share scheme, we offer:

• A flexible selection of employee benefits, so you can choose a package that best matches your lifestyle and needs.
• A collaborative and encouraging work environment where your thinking and ideas are encouraged.
• On site mental health and wellbeing assistance.
• A commitment to helping you develop both personally and professionally, with mentoring opportunities and access to our award-winning learning portal, Aspire.
• Regular social activities, in addition to three days paid volunteering leave each year and a day’s leave to celebrate your birthday.
• Hybrid working so you can enjoy the positive wellbeing of working from home as well as the benefits of meeting colleagues in our sociable, modern office environments – with the expectation of two ‘in-office’ days per week. 
• A flexible working window, allowing colleagues the freedom to work flexibly between the hours of 7am and 7pm.
  
  

Please note, we recruit on a rolling basis so early applications are recommended to avoid disappointment.

About Us

Together, we’ve been building better futures for over 100 years. For our people, our clients and their people, our communities and the environment.

We thrive on tackling complex problems. And we believe those problems are best solved by diverse teams – diverse in skills, approaches and backgrounds. Our independence lets our people be themselves and think freely, while working in a collaborative, supportive environment. We love innovative, independent thinking and want everyone to share their ideas.

Working alongside employers, trustees and financial services institutions, we offer pensions, investments, benefits and risk consulting services, as well as data and technology solutions. With over 1000 employees and counting, we’re one of the leading consultancies in our field and are proud to be recognised by numerous industry awards.

We’re committed to developing our people and encourage everyone to carve out their own career path. We’ve many colleagues who started out in one team in the business and have ended up somewhere completely different, having had the chance to develop new skills and explore new passions.

We are continually working to improve our inclusive culture and employ diverse talent. We therefore welcome applications from people from all backgrounds, which includes but isn’t limited to: age, disability, ethnic heritage, gender, marital or civil partnership status, neurodiversity, religion, sexual orientation, and socio-economic background.

Our hybrid working model offers the best of both worlds – home working as well as a fun, collaborative office environment - meaning flexible working patterns to accommodate individual needs. Find out more about our careers here .

If you need any assistance in relation to a personal requirement, medical condition or neurological difference during our selection process then please let us know.

Together, we can make this the best job you’ll ever have.

We Offer

Our culture

We live and breathe our four values – friendly, confident, partnering and straightforward – and genuinely care about out people, clients, community and the environment.

Job satisfaction

Every employee can genuinely make a difference and contribute towards achieving our purpose – together, building better futures. Whether that’s helping our clients build more secure financial futures, using your 3 days volunteering or helping us reduce our carbon footprint.

Reward and wellbeing

We offer competitive salaries, a share of company profits and an award-winning benefits package. We also take your mental, physical, social and financial wellbeing seriously, both in and outside of work.

Flexible working

We trust our people to work in a pattern that suits their circumstances with a healthy balance of home and office working.

Latest technology

We use the most up-to-date technology and software to match our ground-breaking business solutions that make life easier for us and our clients.

Career development

There is no linear path – learning opportunities are plentiful and empower you to carve out your own career.