Contracts Manager - #1796593

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Why choose us?

Choosing to work for SMS means choosing to make a difference. We are changing how businesses and consumers use energy for the better, helping achieve a greener, sustainable, and more affordable energy system for everyone. Through our range of innovative energy solutions, we are delivering the future of smart energy – working closely with private and public sector partners we are playing a critical role in transforming and decarbonising the UK economy by 2050.

What's in it for you?

• 25 personal holiday days per year (with additional 8 public holidays) increasing to 30 personal days after 5 years of service (includes options to buy and sell)
• Hybrid working options (for some positions).
• Enhanced Maternity leave. Paternity and Adoption leave.
• 24/7 free and confidential employee assistance service.
• Medicash health plan offers a wide variety of benefits from cashback on everyday healthcare treatments like optical, dental and physio treatments. Discounted gym memberships and free 24/7 online GP.
• Life Insurance (4 x annual salary)
• Pension matching scheme (up to 5% of salary)
• Developing our people is important to us - we support and encourage development by offering internal and external accredited courses, secondments and study support.
  
  

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What's the role?

As the Contracts Manager you will be responsible for a portfolio of high-volume single site contracts, initially within the large power metering sector which could expand to other areas of the business over time.

You will be responsible for improving the contract retention rates alongside upselling of new services at contract renewal stage and ensuring compliance to contract

This is a fantastic opportunity to join the team in a growing part of the business and offers opportunities for progression.

You will be working from our Glasgow Office on a 40 hour contract Monday to Friday. Please note: Interviews will be in person at our Glasgow Office, 3rd Floor, 48 St. Vincent Street, Glasgow, G2 5TS.

Key responsibilities:

• Contacting customers at contract renewal stage and issuing contract renewals
• Upselling of new services at contract renewal stage
• Placing customers to default renewal rates if no renewal documentation is returned
• Ensuring contract compliance and monitoring exceptions
• Where de-appointed during contract term – contacting customer to be re-appointed
• Triggering contract termination charges as appropriate
• Dealing with customer contract queries
• Dealing with debt escalations
  
  

To be considered for this role, we would love you to have:

• Customer contracting and communications
• Dealing with difficult customers
• Organisation skills
• Dealing with customer disputes
• Excellent communication skills
• Ability to work at pace accurately
• Attention to detail
• Excellent written and verbal communication skills
• Ability to work closely with and build relationships with different departments
• Motivated self-starter with a flexible working attitude
  
  

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