Digital Business Change Manager - #2162511

Overview

Join a people-centred technology team that thrives on innovation, collaboration and delivering meaningful outcomes. We're looking for an experienced Digital Business Change Manager to join our growing team. In this role, you'll operate at a portfolio level, leading the design and delivery of integrated business change across multiple digital projects. The role ensures successful adoption and embedding of digital solutions by focusing on the people side of change—maximising user engagement, readiness, and long-term value.

Location: Glasgow, Perth or Aberdeen (Hybrid working 50% in the office/50% WFH)

Contract Type: Both contract and permanent considered

What you’ll do

Change Strategy & Planning

• Lead the design and creation of integrated change plans across programmes and projects
• Develop a strategic narrative aligning multiple changes and articulating cumulative value
• Apply organisational change frameworks, standards, and principles

Portfolio-Level Change Leadership

• Provide a single view of change impacts across teams
• Support decision-making on timing and sequencing of change
• Work with Lead Change Managers to coordinate delivery

Stakeholder Management

• Identify, map, and engage stakeholders
• Build relationships across business, Digital, and vendors
• Support leadership sponsorship

Change Impact & Readiness

• Conduct Change Impact Assessments
• Assess readiness and manage resistance
• Track adoption and effectiveness metrics

Communication & Engagement

• Oversee communications and engagement strategy
• Ensure alignment with ADKAR (awareness & desire)
• Guide consistent messaging

Training & Adoption

• Oversee training plans and materials
• Ensure capability development (knowledge & ability)
• Support transition to BAU and benefits realisation

Implementation & Delivery

• Lead end-to-end change journeys
• Be both strategic and hands-on
• Assure vendor-delivered change aligns to standards

Collaboration & Continuous Improvement

• Partner with HR on organisational change
• Enhance Digital Business Change capability
• Contribute new ideas and improvements

Key Deliverables

• Change strategy and integrated plans
• Change impact assessments and stakeholder segmentation
• Engagement and communication plans
• Adoption and readiness metrics
• Governance and reporting materials
• End-to-end change experience outputs:
• Comms (articles, videos, briefings, FAQs)
• Training (plans, guides, modules)
• Engagement (demos, campaigns)
• Adoption support (hypercare, super users, BAU

What to bring

Essential

• Strong Change Management experience (portfolio level)
• Knowledge of frameworks (Prosci, ADKAR, CCMP)
• Excellent stakeholder engagement
• Multi-project delivery capability
• Analytical and strategic thinking

Desirable

• Digital transformation experience
• IT/OT programme exposure
• Vendor management experience

Personal Attributes

• Proactive and highly motivated
• Curious and improvement-focused
• Strong communicator and collaborator
• Able to work strategically and hands-on

Why prosource.it?

Technology is constantly evolving, and so are we.

Since our beginnings as a managed IT services provider, prosource.it has grown alongside the organisations we support, adapting to changing technologies and business needs. Today, we deliver a broad range of technology and business services that help clients plan, implement and embrace change successfully.

While technology is at the heart of what we do, we know that delivering lasting value takes more than technical expertise alone. By combining innovative thinking with practical experience and strong client partnerships, we help organisations realise the full potential of their technology investments. From adopting emerging technologies and delivering complex transformation programmes to improving day-to-day operations, we focus on achieving outcomes that make a measurable difference. As technology continues to evolve, we're committed to staying at the forefront of change, helping our clients embrace new opportunities and shape what's next.

We've built our reputation on being knowledgeable, approachable and easy to work with. Our people bring a wealth of skills and experience, united by a shared commitment to doing the right thing for our customers. With a culture built on teamwork, accountability and trust, our people are empowered to work in a way that makes a meaningful impact.

If you're looking for a role where you can make a difference, develop professionally and be part of a team that's helping organisations navigate an ever-changing technology landscape, we'd love to hear from you.

What You’ll Get in Return

Our people are central to our success, and we're committed to creating an environment where they can thrive. As a business with a broad and varied client base, we can offer opportunities to gain experience across multiple industries, take on new challenges and continue developing your skills. Whether you're looking to deepen your expertise or broaden your experience, we'll support you in building a rewarding career.

We're also committed to helping our people continue to learn and progress. For those pursuing professional qualifications, we'll fund approved self-study materials and exam fees, and reward successful exam passes with an incentive bonus.

Alongside a competitive salary, we offer a comprehensive benefits package including a Company Pension Scheme, Private Medical and Dental Insurance, Group Income Protection, Group Life Assurance, and salary sacrifice schemes for both Cycle to Work and Electric Vehicles.

prosource.it. Building careers, not just jobs.

How to Apply

We’re committed to creating an inclusive and accessible recruitment process. If you have any access needs or require adjustments at any stage of the application or assessment process, please let us know — we’re happy to support you.

Please note: All offers of employment will be subject to background checks and confirmation of the right to work in the UK.

Apply now to be part of a team that values initiative, collaboration and continuous improvement.

Due to the high volume of applications we receive, we are unable to respond to every applicant individually. If you have not heard from us within 4 weeks of submitting your application, please assume that your application has not been successful on this occasion. We thank you for your interest in prosource.it and encourage you to apply for future opportunities that match your skills and experience.

www.prosource.it