Mortgage Servicing Officer - #2185160

Job title

Mortgage Servicing Officer

Reports to

Servicing Lead

Department

Servicing Operations

Location

Glasgow / hybrid

Key internal stakeholders

Servicing team, cross-LiveMore employees

LiveMore exists to challenge the unfair NOs in the mortgage world. That’s why our mission is to empower mortgage brokers to lend more by turning NOs into YESs and by maximising affordable borrowing. By doing that whenever we can, we help our customers live more and be ready for all that’s yet to come.

Using our unique LiveMore Mortgage Matcher and LiveMore Maximum Borrowing Calculator decision engine technology, we excel at overcoming challenges involving affordability, risk and Consumer Duty. We innovate for customers and mortgage brokers in need, where others don’t – like with LiveMore’s current mortgages ‘up to’, ‘into’ and ‘in’ retirement.

LiveMore is an innovative company with ambitious plans, and we know that our people are the key to achieving our goals. As evidence of our growth, in June 2025 we were recognised as one of the Top 100 Fastest Growing Companies in the UK by the Business Leaders 500. In 2025, we grew our annual lending volumes by over 80% to lend c.£350m and completed our second £200m+ securitisation.

The role

At LiveMore, we care passionately about our customers.

As a Mortgage Servicing Officer, you will be responsible for undertaking activities which support our mortgage customers throughout the life of the mortgage. You will provide fantastic service to our customers; managing their enquiries efficiently and to a high standard whilst ensuring all accounts are administered accurately and in line with LiveMore’s policies and procedures.This role is the first point of contact with our customers and you will be key to the way our customers view us.

Responsibilities

• Put the customer first by providing helpful, efficient and accurate service at all times whether by phone, email or in writing.
• Make all efforts to provide a first-time resolution, where possible.
• Undertake regular servicing activity; welcome letters; title registration, statement production, payment processing, redemptions.
• Undertake regular risk-based activity (such as checking the occupancy of a mortgaged property).
• Ensure all activity is completed in line with policies and procedures, actively feeding back opportunities to improve.
• Ensure compliant with all applicable regulatory guidelines.
• Develop and maintain key relationships with internal and external customers.
• Maintain key performance indicators and service levels by working to agreed objectives and deliverables.
• Identify potential areas to improve.
• Any other related duties as directed by the Management Team

Experience and Competencies (desirable)

• Customer service experience
• Demonstrable experience in mortgages or loan management.
• An understanding of the current regulatory landscape in respect of data protection, Money Laundering and treating customers fairly.
• Have strong organisation skills with an ability to work to strict deadlines with considerable attention to detail.

Benefits and environment

• Discretionary allocation of growth shares.
• Discretionary annual performance bonus (cash and growth shares).
• High-quality working environment.
• Hybrid working.
• 30 days’ holiday, plus UK bank holidays.
• Private health cash reimbursement plan.
• Employer pension contribution.
• Salary-sacrifice pension scheme, saving marginal rate on contributions.
• Salary-sacrifice nursery voucher scheme, as above.
• Employee assistance programme.